Now that I was able to get some decent shut-eye,
I can totally say that its now a brand new day for me.
For one thing, I plead temporary insanity (lol)
Hay...
Back to the rational 'ol me.
But don't worry, the post that you read previously was true.
^^
Me got a commendation, wehehe.
But the thing is, I also got a hotline...
I guess i got fed up with the other departments dropping the ball on me when I try to transfer the calls to them
and there was one call that I spoke up to the other rep as she wouldn't take the call and all
when the system perfectly says that I need to transfer it to their department.
The words that came out of my mouth was,
"
But we we're trained to transfer this to you"
O_O
I know, i know... talk about the right choice of words *slaps head*
But seriously, you know how I am like, I have a thought in my head and it takes some time for me to get the right words out of my mouth and while I'm talking (and even right now writing) they get lost in translation and all
and what i had in mind was more of the word "instructed" but then the word "trained" just practically fell out of my mouth.
Kamusta naman diba?
Wahaha!
*no other way but to laugh about it*
._.
Funny thing is,
the rep didn't take my call, I ended up frustrated and my caller hung up while I was talking to the other rep.
Darn rep reported it to her sup and we received an email about it,
thus, the very apt name: I got a hotline
*headdesks*
Hay.
Sabi nga nung coach ko, (oooh, btw, i haven't told you, her name is Katrina and everybody calls her Trina, details later) may sungay daw pala ako. My Lead Trainer Joyce is just cool about it (which now makes me wonder and creeps me even more) and I think she understands na medyo high lang ako that time or something (but shit, nakakahiya tlg).
Hay...
we're going to listen to the call later on and will do proper coaching about it.
Sheesh.
Hay...
._.
sadness.
=(
Parang meron nakong hit mark for being a notorious person on the phone or something.
Yeah, alam nyo naman me, concerned much with how people perceive me.
Nakaka-alarm lang and all
what they all now think about me.
Baka isipin nila isa ako dun sa mga pasaway na agents on the floor and all
(ang bait bait ko nga eh)
but yeah, me no saint, but you get my drift right...
Hay...
sadness...
Though i think hindi naman ganun ang perception sakin ni Lead Trainer,
But still, there are a lot of management people on the floor that I'm trying to keep a good impression/image on
specially that some if not most, are of older age.
*le sigh*
So, yun lang.
Now that I am sane and rational,
kinda pinches me right in my forehead, hehehe
*slaps head*
=)
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